JeetCity Casino Responsible Gaming

Our Commitment to Safer Play

We at JeetCity understand that for the overwhelming majority of our players, casino games are simply a form of entertainment. However, we also recognise that gambling can become harmful for some people, which is why our Jeetcity Casino platform is built with safeguards from the ground up. Our licence from the Tobique Gaming Commission (Tobique First Nation, Canada, licence No. 0000002) requires us to operate transparently and to support players who need assistance managing their activity. We also work with EGIS as our independent alternative dispute resolution provider, so you always have an additional point of contact outside of our own team if a concern cannot be resolved directly with us.

Our Jeet City platform is only intended for adults. You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to register an account via Jeetcity login or play any of our games. We carry out verification checks, including KYC document requests, to confirm the identity and age of every player, and we reserve the right to request these documents at any time, even if you have already submitted them previously. If we discover that an underage person has accessed an account, that account will be closed immediately and any winnings withheld.

Tools We Offer to Help You Stay in Control

We at JeetCity Casino give every player access to a set of account controls that let you shape your own experience. These tools are available directly through your account settings, and our support team is always ready to help you set them up if you are unsure how they work.

• Deposit limits – set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits – restrict the amount you are willing to lose over a chosen period.
• Wagering limits – control how much you stake across your sessions.
• Session time reminders – receive notifications about how long you have been playing.
• Cooling-off periods – take a short break from your account, typically a few days to a few weeks.
• Self-exclusion – close your account for a longer period, or permanently, if you need a complete break from gambling.

Once a limit is set, we apply it immediately, and any request to increase a limit only takes effect after a short reflection period, usually 24 hours. Decreasing a limit, on the other hand, takes effect right away. We do this deliberately, because we want our Jeetcity players to have a genuine cooling-off moment before committing to higher stakes.

Self-Exclusion at Jeetcity

If you decide that you need a longer break, you can request self-exclusion from JeetCity Casino through our support team or directly in your account settings. During a self-exclusion period, you will not be able to log in, and we will not send you any marketing communications, bonus offers or promotional emails. We take these requests seriously and will not reactivate an account before the agreed period has ended, even if you ask us to reconsider shortly after submitting the request. If you wish to be excluded permanently, we will honour that choice and will not reopen the account under any circumstances.

Recognising the Signs of Problem Gambling

We want every player at Jeet City Casino to be aware of the warning signs that gambling may be becoming a problem. Recognising these signs early makes it much easier to take action before the situation becomes harder to manage.

• Spending more money or time on gambling than you originally planned.
• Chasing losses by depositing again in an attempt to win back money already lost.
• Borrowing money, selling possessions or using funds meant for essentials to gamble.
• Feeling anxious, irritable or guilty about your gambling activity.
• Neglecting work, studies, relationships or hobbies because of gambling.
• Lying to friends or family about how much time or money you spend gambling.
• Feeling unable to stop or reduce your gambling despite wanting to.

If any of these points sound familiar, we encourage you to use the tools described above, or to reach out to our support team so we can talk through the options available to you. There is no judgement here — our goal at Jeetcity is simply to help.

External Support Organisations

Alongside the tools we provide directly, we encourage players to seek independent support from specialised organisations. These services are free, confidential and staffed by trained professionals who understand gambling-related difficulties.

We recommend installing a blocking tool such as Gamban or Betblocker if you want an extra layer of protection beyond self-exclusion, since these applications work across multiple devices and operators, not just our own Jeetcity Casino account.

Verification, Security and Fair Play

Keeping our platform safe goes hand in hand with responsible gaming. We at JeetCity Casino require identity verification before certain actions, including before a withdrawal request can be processed and before depositing or betting with Bitcoin. Your phone number must also be verified before you can submit a withdrawal request. These checks protect both you and us, helping prevent fraud, underage access and misuse of accounts.

We may request KYC documents at any point, including documents you have already provided, and if we cannot reach you by e-mail or phone within two weeks of such a request, your account will be locked and any pending withdrawal cancelled. If full verification is not completed within 40 days, winnings may be confiscated. We explain these steps clearly because we want our players to understand that these measures exist for everyone's protection, not as an obstacle.

A Note on VPN Use and Restricted Regions

Our Jeetcity platform is not available to residents of a number of countries, including Australia, New Zealand, Canada, European Union member states, Norway, India and Brazil, among others listed in our terms. We do not permit the use of a VPN or similar technology to bypass these geographic restrictions, and doing so may lead to the confiscation of winnings. Playing responsibly also means playing within the rules that apply to your location, and we ask every player to respect this.

Bonuses and Responsible Play

We design our promotions, including our welcome package and ongoing offers such as Monday Spins, Wednesday Bonus or our VIP rewards, to add excitement without encouraging excessive spending. Wagering requirements, maximum bet limits and validity periods are clearly stated for every offer, and we apply strict maximum win caps to keep outcomes predictable. Players in Sweden and Finland are not offered bonuses, promotions, VIP programme participation or loyalty point exchange, in line with local requirements. We also monitor account activity, and bonuses may become unavailable to players showing certain patterns, such as a high withdrawal-to-deposit ratio, to help maintain fair and sustainable play for everyone at JeetCity.