Jeetcity Privacy Policy

At Jeetcity, we respect your privacy and are committed to protecting the personal data you share with us when you register, play, deposit or withdraw funds on our platform. This Privacy Policy, published by Novatrix SRL, Costa Rica, the owner and operator of the JeetCity website, explains what information we collect, how we use it, and the choices you have regarding your data. By creating an account and using our services, you agree to the collection and processing practices described below.

Information We Collect

We at JeetCity collect information to provide a secure gaming experience, verify your identity and comply with our licensing obligations under the Tobique Gaming Commission. The categories of data we process include:

• Registration details such as your name, date of birth, email address and phone number, which we verify before any Jeetcity withdrawal request can be processed
• Payment information linked to your deposit and withdrawal methods, including Visa, Mastercard, Skrill, Neteller, bank transfer and cryptocurrency wallets
• Identity verification (KYC) documents, which we may request at any time, including documents you have previously supplied
• Technical data such as your IP address, device type, browser and location, used to confirm that you are not accessing our services from a restricted jurisdiction
• Gameplay activity, bonus usage and loyalty points earned through our Jeetcity bonus programmes and VIP tiers
• Communication records from live chat, e-mail or VIP phone support

How We Use Your Data

Our JeetCity platform uses your personal information for the following purposes:

• To create and manage your Jeetcity casino account and verify your identity before you can complete a Jeetcity login or request a payout
• To process deposits and withdrawals, including bank transfers, e-wallets and crypto transactions converted at Coinbase Converter rates
• To administer our Jeetcity bonus offers, free spins, cashback and loyalty rewards, and to monitor compliance with wagering requirements
• To detect fraud, money laundering, bonus abuse or use of a VPN to bypass our geographic restrictions, which may result in confiscation of winnings
• To communicate important account notices, including requests for additional documentation or phone verification before withdrawal
• To improve our website, games and customer support based on your usage patterns

Legal Basis and Jurisdictional Restrictions

We at Jeetcity only offer our services where permitted by law. Our services are not available to residents of a defined restricted list, including Australia, New Zealand, Canada, Europe, Norway, India and Brazil, among other listed countries. Where we detect that a player is accessing our site from a restricted territory, we reserve the right to suspend the account, decline withdrawals and retain any processed personal data as required for our legal and regulatory records, including dispute resolution through EGIS or arbitration seated in Costa Rica.

Sharing of Information

We do not sell your personal data. However, our JeetCity team may share information with:

• Payment providers and processors, including Paysafe transactions handled by Novatrix SRL, to complete your Jeetcity deposit or withdrawal
• Identity verification and anti-fraud services used to confirm KYC compliance
• Regulatory authorities, including the Tobique Gaming Commission, where required by our licence
• Professional advisors, auditors and dispute resolution bodies such as EGIS in connection with a complaint or arbitration
• Affiliate and marketing partners, only where you have consented to receive promotional communications about our Jeetcity promo code offers and bonuses

Data Retention

We retain your account and transaction data for as long as your Jeetcity account remains active and for a reasonable period afterwards to meet our legal, tax and anti-money-laundering obligations. If your account is inactive for 12 months without login or gameplay, we may apply an inactivity fee of 20 EUR per month, or deduct the remaining balance if lower, as described in our terms. If we cannot reach you by e-mail or phone within two weeks of a withdrawal request, we may lock the account and cancel the pending payout, retaining relevant records as required.

Security of Your Data

Our JeetCity platform uses industry-standard encryption and access controls to protect your personal and financial information. Bitcoin play and other crypto transactions require identity verification before you can deposit or place bets, adding an extra layer of protection against unauthorised use of your account. While we take reasonable technical and organisational measures, no system is completely secure, and we encourage you to use a strong password and keep your login credentials confidential.

Cookies and Tracking

We use cookies and similar technologies to operate our website, remember your preferences, and analyse how players use our Jeetcity casino games and promotions. You can manage cookie settings through your browser, although disabling certain cookies may affect site functionality, including your ability to complete a Jeetcity login session smoothly.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Withdraw consent to marketing communications at any time
• Lodge a complaint with us or, where applicable, with the EGIS alternative dispute resolution service

To exercise any of these rights, you can contact our support team at [email protected]. Our Jeetcity customer support is available via live chat 24/7, and VIP Resident and Citizen members also benefit from phone-contactable personal VIP managers.

Children and Vulnerable Players

Our services at JeetCity are intended only for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we discover that an account has been created by someone under the applicable age, we will close it and remove the associated data in accordance with our policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The English version of this policy, published on our official JeetCity website, prevails over any translated version. We encourage you to review this page periodically so that you remain informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy, how we handle your Jeetcity casino account data, or how to exercise your rights, please reach out to us at [email protected]. We are committed to addressing your concerns promptly and transparently.